A few years ago, Harvard Business Review pointed out micromanagement as one of the top sources of problems and sins in managing organisations. It may significantly impact the team’s productivity and morale from within and suffocating its ability to grow. A healthy organisation is no place for such behaviour, but till now, it didn’t disappear. Some managers are still going back to this habit when they are, i.e. under tremendous stress.
Let’s look at this behaviour and find out if it is as destructive as commonly said.
What is micromanagement?
Micromanagement is a management style characterised by tightly controlling or monitoring other’s work. These aren’t the only symptoms of micromanagers. There are more:
- Ignoring opinions and skills of subordinates (it does not matter if they are more experienced in the particular area or not);
- Blaming others for mistakes;
- Closely monitoring every step of the process/project/task and jumping in on the task themselves without any consultation with others (especially people originally taking care of them);
- Obsession on the details and over-analysis of all possible scenarios, than focussing on the bigger picture and pushing everything forward;
- Over-controlling peoples by, i.e. requiring constant progress reports even when they are irrelevant or slow down a whole process;
- Taking others achievements as their own and not giving enough credit to real fathers (and mothers) of success;
- The need for power over others and encouraging the hierarchical working environment.
Micromanagement within a team does not exist. Does it?
Micromanagement is often connected with the position held within the organisation but not only. As Agile and Scrum have started hitting the mainstream, self-organising, cross-functional and self-sufficient teams also has started to be more and more popular. It does not mean micromanagement disappeared. It may also exist between peers working together and is often presented as:
- requiring extended analysis of any presented solution,
- lack of trust in others judgement and expertise,
- forcing others to yield,
- lack of real collaboration,
- small space for failing and learning,
- comparing colleagues with each other.
The above behaviours pull the team backwards on the road to become a self-sufficient and productive team instead of a group of people who tend to do similar things.
Find the balance
The above behaviours may not be indicators of micromanagement. They may be wonderful in some environments. Everything depends on the level of accountability required and expected from the job/position/role.
Let’s take a real-life example with the behaviour of parents towards their children. They want to protect them from mistakes and failures, show the world and teach them the “correct” behaviours. However, when time passes and a child wants to discover the world independently, parents’ approach needs to change. They need to learn new behaviours as well.
Children should still respect their parents, but their relationship will changes over time – from a strict dependant one to a partnership, where they try to work together for their joint success as a family. Children will require more and more self-determination, freedom and trust. Parents will be the ones who should be able to provide it to them. It requires a lot of courage from them as well.
If not? Misalignment towards goals and accountability occurs, and this is a sign of micromanagement. The same mechanism exists in our working environment.
You may notice similar behaviours in your working environment, i.e.:
- when you have only one expert in a specific skill or technology and this one person has to pass his knowledge and set of good practice to others
- when a new person joins the group/team/company and is not familiar with the existing rules and guidelines within an environment
All the above examples have one thing in common – after a while, everyone should be accountable for their work. Then they may also challenge the status quo to find better, more effective strategies to perform their work. If they cannot do that – it may mean they are micromanaged.
The source of micromanagement is a misalignment
In other words, Micromanagement is a much wider notion than just over-controlling and lack of delegation. It is a misalignment between goals and accountability over them. In the below chart, I tried to give examples of misalignments that may lead to micromanagement as a behaviour.
It has such a big impact on individuals, groups, teams and whole companies because it undermines the ground need of all employees – trust. In conclusion, it may lead to:
- reactive behaviour in subordinates and colleagues,
- lack of ownership of the solution,
- lack of creativity in the workplace,
All these behaviours may jeopardise the overall productivity and effectiveness of the team. And to add some complexity to the above – micromanagement may be a result of company-wide behaviours. It may be a result of unspoken expectations and decisions made on its basis (see my other article about OKRs – thanks to it you can learn, how to create alignment and transparency towards goals).
So how can we fight micromanagement?
Until now, I wrote mainly about different misalignments and how they can lead to micromanagement in the relationship with the manager and between peers. Right now, I can write something about trust, present to you delegation poker and act as nothing changed… easy. However, this topic is not as easy. In the end, micromanagement means a lack of trust – somewhere. I personally know only one way, how to find out the real reason.
When we are speaking about human beings and interactions between them, the only thing worth to do is…
One of the more direct approaches to dealing with a micromanager is sitting down and speaking with them. It may be hard. Such a situation may lead to conflict, so if you think it is too hard for you to be honest and open, invite a mediator to this discussion. Thanks to his attendance, you increase the probability of a successful conversation.
In the end, there is nothing better than an honest discussion about the needs and emotions. At first, you need to understand why this person presents such behaviour.
Do not judge
It is effortless to jump into the judgemental thoughts of who is wrong and right. It blocks actual listening. Thanks to that, you will be able to hear the reasoning behind these actions. And only after this point you will be able to change anything.
Now the real work begins.
When you finally heard each other, you can create actions to fix this circle of violence. The next steps depend on the outcome of the previous two points. Maybe this is enough and hearing each other’s needs is enough to try and change this behaviour. For sure constant feedback given to each other is a critical part of this change. Feedback lets you adjust to each other and work on real-life examples. Thanks to it, you can change your behaviour and build trust in each other.
Remember that micromanagement may be the result of the company culture – and in that case, it will require more effort, but understanding and supporting each other is a good first step to make this twist.
- My Way or the Highway: The Micromanagement Survival Guide – by Harry E. Chambers [Amazon]
- Radical Candor: How to Get What You Want by Saying What You Mean – by Kim Scott [Amazon]
- Leaders Eat Last: Why Some Teams Pull Together and Others Don’t – by Simon Sinek [Amazon]